Monday, May 01, 2006

Krystal blue frustration

I really don't want this blog to drown in a sea of whining about abysmal customer service. But sometimes a girl needs to snap:

On Saturday I was foolish enough to stop by the Waldbaums in Levittown to do a bit of grocery shopping. Why foolish? Because this particular store offers rotten service--consistently.

Also foolish because I usually shop at the new Waldbaums in Jericho, where the service (and products) are outstanding. The staff members at Jericho are cheerful, know their products, and treat customers like valued human beings.

But Levittown is another story entirely--and my experience Saturday convinced me to never return. According to the receipt, my cashier's name was Krystal; she was, without embellishment, the epitome of awful. She treated me with absolute disdain: no greeting, no smile, just a look of scorn as she pulled my items across the scanner. When she scanned my jumbo delicious apples, I noticed they rang at $1.29/pound rather than the advertised $1.00/pound, and I mentioned this to her. Nicely. Rather than checking, she argued with me, finally sending a pleasant man off to produce to check the price. As we waited for him to return, she huffed, puffed, snorted, and finally turned her back on me.

When he returned and showed her the mistake was hers--she'd refused to look at the apple tags and instead input the wrong code, she glared at me as this was corrected. She completed the transaction in silence, just sighing enough to let me know that my choosing her line had ruined her day, or perhaps her entire life.

Gosh, so sorry to have chosen her line. Maybe her little nose stud was poking her.

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